To support our clients in time of illness and emergency and to ensure business sustainability and continuity our cancellation policy is:-
Refunds are available up to 48 hours prior to class commencement, however the refund amount will have the Stripe Fee deducted, this equates to 1.5% + 20p.
Class transfers are available; you can transfer your booking to an alternative date up until 8am on the day of the event.
If you have difficulties logging in to your account/moving your booking yourself you must text or WhatsApp 07917457455 by 8am on the day of the event, any later and you will forfeit your booking fee without exception.
This will enable us to backfill your place or negotiate a fee reduction with the venue if the class needs to be cancelled at short notice.
We will review this policy as and when needed to ensure both client satisfaction and business sustainability and continuity.